What do you want to visit?

Our infopoints

Touristation Navona

• Piazza Navona, 25
• Mon–Sun (09:00–18:00)

• +39 06 83957653
• +39 329 7646595
• info@touristation.it

Touristation Aracoeli

• Piazza D'Aracoeli, 16
• Mon–Sun (08:00–16:00)

• +39 06 69942315
• +39 349 6966958
• info@touristation.it

Touristation Vaticano

• Viale Vaticano, 97
• Mon–Sat (08:30–17:00)

• +39 06 68300938
• +39 347 9745405
• info@touristation.it

Touristation Musei Vaticani

• Viale Vaticano, 101
• Mon–Sat (10:00–17:00)

• +39 06 87669630
• +39 347 9745405
• info@touristation.it

Touristation San Pietro Basilica

• Via Borgo Vittorio, 48
• Mon–Sun (08:30–17:30)

• +39 376 279 0962
• info@touristation.it

Touristation Cappella Sistina

• Viale Vaticano, 95
• Mon–Sat (09:00–16:00)

• +39 06 39031108
• +39 347 9745405
• info@touristation.it

What we offer

• 

  Booking services

  Welcoming and guided tours to the main museums with assistance or dedicated audio guides.

• 

  Transport

  Organization of guided tours with dedicated buses and minibuses and/or rental of bicycles or other means of transport.

• 

  Food and wine

  Organization of guided tours with food and wine experience services.

• 

  Promotion activities

  Promotion activities for "minor" sites to enhance their value and make them accessible to a broader audience.

• 

  Accommodation

  Management of museum sites such as The Leonardo da Vinci Museum, The Gladiator Museum or the Piano Nobile of Palazzo Patrizi.

• 

  Museum management

  Management of museum sites such as The Leonardo da Vinci Museum, The Gladiator Museum or the Piano Nobile of Palazzo Patrizi.

Frequently asked questions

• Where are the Touristation visitor centers located in Rome?

  Touristation has six visitor centers conveniently located across Rome:

  Piazza Navona, 25

  Piazza d'Aracoeli, 16

  Viale Vaticano, 95

  Viale Vaticano, 97

  Viale Vaticano, 101

  Borgo Vittorio, 48

  Opening days and hours vary depending on the location. Please check the relevant office information before your visit.

  Our Touristation teams are available to assist you with bookings, vouchers, ticket collection, directions and general tourist information.

• How far in advance should I book my experience?

  It depends on the experience you choose. For our most popular tours and experiences with limited availability, we recommend booking as early as possible, as these can sell out several weeks or even months in advance.

  For other experiences, such as walking tours and regular food tours, booking two to three weeks in advance is generally sufficient. Depending on availability, last-minute bookings—even on the day of the experience—may also be possible.

  If you already know which experience you would like to book, we always recommend reserving as early as possible to secure your preferred date and time.

• What is the difference between a skip-the-line ticket and a guided tour?

  A skip-the-line ticket provides reserved access to an attraction, allowing you to avoid the general ticket queue and visit the site at your own pace. Depending on the experience, an audio guide may also be included.

  A guided tour, on the other hand, includes a professional guide who accompanies you throughout the visit, providing historical information, stories and expert commentary about the site and its highlights.

• Is Touristation an accredited partner of major attractions and cultural institutions?

  Yes. Touristation works as an accredited partner with major cultural institutions and attractions in Rome, including the Vatican Museums, the Colosseum Archaeological Park (PAC), CoopCulture, Zètema, the Doria Pamphilj Gallery and the Procuratoria di San Marco, as well as other major Italian cultural heritage concessionaires.

  This allows us to offer our customers legitimate access to some of Italy’s most important cultural attractions and heritage sites.

• Can I get help at the attraction on the day of my visit?

  Yes. For most tours and ticketed experiences, a Touristation team member will be available at the designated meeting point to welcome you, provide assistance and directions, and help ensure that your visit gets off to a smooth start.

  The level of on-site assistance varies depending on the experience. Please check the individual product page for details about the assistance included with your booking.

• When do I pay for the experiences?

  Tours are paid for at the time of purchase.  

• Can I bring luggage with me on my experience?

   

  We offer luggage storage at our Touristation visitor centers, allowing you to leave your luggage safely while you enjoy your experience.

  Please ask our staff for information about the applicable terms, conditions and cost of the luggage storage service.

• Are your tours experiences for guests with disabilities or mobility needs?

  Accessibility varies depending on the experience and the venue. Unfortunately, we are unable to accommodate wheelchairs on many of our group tours due to the specific accessibility conditions and regulations of each venue.

  For example, at the Vatican Museums, wheelchair users may be required to follow a different route from the standard itinerary. At the Colosseum, accessibility can also be affected by the availability of lifts and other facilities.

  In addition, many venues offer free admission or special arrangements for guests with disabilities and their accompanying persons. For this reason, we recommend contacting the venue directly before purchasing your entrance tickets, so you can verify the applicable accessibility conditions, eligibility requirements and any available complimentary admission.

  If you are considering one of our experiences and have specific accessibility requirements, please contact us before booking. We will be happy to provide information about the accessibility conditions of the experience and help you determine whether it is suitable for your needs.

• What payment methods do you accept?

  All online bookings must be paid for by credit or debit card. If you prefer, you can also pay in cash at any of our Touristation visitor centers, subject to the availability of the experience you wish to book.

• What If I’m running late to my experience?

  Please note that we ask all guests to arrive at the tour meeting point at least 15 minutes before the scheduled start time of their tour. If you have difficulty finding the meeting point or are delayed along the way, please call  us at +39 349 696 6958 or wite us at info@touristation.it

• What is your cancellation policy?

  You can find the cancellation policy applicable to your package in the product description.

• Do I really need to print my confirmation letter?

  We recommend printing your confirmation letter, as it contains important information about the meeting point and directions to Touristation, making it easier for you to find us and start your experience without any inconvenience.

• Do you accept last-minute bookings?

   

  Yes, subject to availability and the specific rules and booking conditions of each venue. We recommend checking our website first to see if your preferred experience is still available.

  If you cannot find the experience you are looking for online, it may either be fully booked or temporarily unavailable for online booking because the tour is taking place within the next day or two.

  Last-minute bookings may still be possible, so you can also visit one of our Touristation offices, where our staff will be happy to check availability and assist you with your booking.