Frequently asked questions

It depends on the experience you choose. For our most popular tours and experiences with limited availability, we recommend booking as early as possible, as these can sell out several weeks or even months in advance.

For other experiences, such as walking tours and regular food tours, booking two to three weeks in advance is generally sufficient. Depending on availability, last-minute bookings—even on the day of the experience—may also be possible.

If you already know which experience you would like to book, we always recommend reserving as early as possible to secure your preferred date and time.

A skip-the-line ticket provides reserved access to an attraction, allowing you to avoid the general ticket queue and visit the site at your own pace. Depending on the experience, an audio guide may also be included.

A guided tour, on the other hand, includes a professional guide who accompanies you throughout the visit, providing historical information, stories and expert commentary about the site and its highlights.

Yes. For most tours and ticketed experiences, a Touristation team member will be available at the designated meeting point to welcome you, provide assistance and directions, and help ensure that your visit gets off to a smooth start.

The level of on-site assistance varies depending on the experience. Please check the individual product page for details about the assistance included with your booking.

We offer luggage storage at our Touristation visitor centers, allowing you to leave your luggage safely while you enjoy your experience.

Please ask our staff for information about the applicable terms, conditions and cost of the luggage storage service.

Accessibility varies depending on the experience and the venue. Unfortunately, we are unable to accommodate wheelchairs on many of our group tours due to the specific accessibility conditions and regulations of each venue.

For example, at the Vatican Museums, wheelchair users may be required to follow a different route from the standard itinerary. At the Colosseum, accessibility can also be affected by the availability of lifts and other facilities.

In addition, many venues offer free admission or special arrangements for guests with disabilities and their accompanying persons. For this reason, we recommend contacting the venue directly before purchasing your entrance tickets, so you can verify the applicable accessibility conditions, eligibility requirements and any available complimentary admission.

If you are considering one of our experiences and have specific accessibility requirements, please contact us before booking. We will be happy to provide information about the accessibility conditions of the experience and help you determine whether it is suitable for your needs.

All online bookings must be paid for by credit or debit card. If you prefer, you can also pay in cash at any of our Touristation visitor centers, subject to the availability of the experience you wish to book.

Please note that we ask all guests to arrive at the tour meeting point at least 15 minutes before the scheduled start time of their tour. If you have difficulty finding the meeting point or are delayed along the way, please call  us at +39 349 696 6958 or wite us at info@touristation.it

You can find the cancellation policy applicable to your package in the product description.

We recommend printing your confirmation letter, as it contains important information about the meeting point and directions to Touristation, making it easier for you to find us and start your experience without any inconvenience.

Touristation has six visitor centers conveniently located across Rome:

Piazza Navona, 25

Piazza d'Aracoeli, 16

Viale Vaticano, 95

Viale Vaticano, 97

Viale Vaticano, 101

Borgo Vittorio, 48

Opening days and hours vary depending on the location. Please check the relevant office information before your visit.

Our Touristation teams are available to assist you with bookings, vouchers, ticket collection, directions and general tourist information.

Yes. Touristation works as an accredited partner with major cultural institutions and attractions in Rome, including the Vatican Museums, the Colosseum Archaeological Park (PAC), CoopCulture, Zètema, the Doria Pamphilj Gallery and the Procuratoria di San Marco, as well as other major Italian cultural heritage concessionaires.

This allows us to offer our customers legitimate access to some of Italy’s most important cultural attractions and heritage sites.

Tours are paid for at the time of purchase.